Política de envío
1. Warehouse & Order Processing
All orders are shipped from our US warehouse address: 1011 W Citation Dr
We process orders within 1–3 business days after payment confirmation (business days are Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or public holidays will be processed on the next working day; processing time may be slightly extended during major promotion periods due to order volume surge.
2. Delivery Coverage
We provide global shipping service, covering Australia, Austria, Belgium and 233 other countries and regions worldwide.
3. Shipping Options, Rates & Transit Time
Express Shipping
- Estimated delivery: 3–5 business days
- Flat rate: $15.00
Standard Shipping
- Order subtotal: $0.00 – $48.99
- Transit time: 5–8 business days
- Shipping fee: $7.99
- Order subtotal ≥ $49.99
- Transit time: 5–8 business days
- Free standard shipping
Final shipping cost will be calculated automatically at checkout based on your shipping address and order amount.
4. Parcel Tracking
Once the parcel is dispatched, we will send a shipping confirmation email with tracking number to your registered email, you can check real-time logistics status via the tracking link.
5. Customs & Tariff Notice
For international orders outside the United States, all import duties, customs clearance fees and local taxes incurred at destination shall be borne entirely by buyers. We are not responsible for delivery delays caused by customs inspection, clearance hold-up and other regulatory procedures.
6. Undeliverable Parcel Rules
If parcels are returned to the warehouse for reasons including incorrect recipient address, delivery refusal or long-term unclaimed pickup, all return and reshipping expenses need to be covered by buyers. We take no liability for delivery failures resulted from inaccurate address and contact information filled by customers.
7. Claim for Lost & Damaged Parcels
If your parcel is confirmed lost, severely delayed or products arrive damaged, please submit a claim with valid proof to customer support within 48 hours after the latest tracking update, we will coordinate with logistics carriers to solve the problem.
8. Official Contact Information
- Support Email: album-dibs9s@icloud.com
- Support Phone: +1 (586)-697-1810
- Fulfillment Warehouse Address: 1011 W Citation Dr
Disclaimer: This address is only for warehousing, shipment and return processing. It is not our registered business address or physical retail store, walk-in visit, self-pickup and on-site consultation are not supported.
